Refund policy
Quiet Cabins Inc. Last updated: March 2026
We build premium acoustic spaces because we believe the environment you work in matters. We stand behind our products — and we want every client to feel confident before they commit.
That said, because every Quiet Cabins booth is configured, manufactured, and allocated to order, our refund policy reflects the real costs that begin the moment your order is confirmed.
Deposits
Once a deposit is processed, it is non-refundable.
Your deposit — regardless of amount — is your confirmation to us that you are ready to proceed. It triggers the allocation of materials, manufacturing resources, and scheduling on our end. For this reason, we are unable to refund deposits under any circumstances for business-to-business (B2B) transactions, including purchases made through our Authorized Dealer network.
We know this is a meaningful commitment. That is exactly why we ask you to review, sign, and return our Pre-Payment Purchase Agreement before submitting any deposit. If you have questions about the product, specs, delivery, or terms — please ask them first. We would rather take the time upfront than have either party in a difficult position later.
Order Cancellations
Cancelled by You
If you cancel your order after a deposit has been processed:
- Your deposit is forfeited in full.
- The remaining unpaid balance is not automatically due, but Quiet Cabins reserves the right to recover documented costs incurred in preparation for your order — including fabrication, materials procurement, freight arrangements, and third-party commitments — up to the full contract value.
- No credits, vouchers, or goodwill refunds will be issued as a matter of course. Any exception is entirely at Quiet Cabins' discretion and applies only to that specific transaction.
Cancelled by Quiet Cabins
If Quiet Cabins cancels your order without cause after receiving your deposit:
- We will refund your deposit in full for that specific order.
- No additional compensation, loss-of-profit claims, or damages will be payable by either party.
We take our commitments seriously. Cancellations initiated by Quiet Cabins are rare and will always be communicated to you promptly and directly.
What If My Order Is Delayed?
Delivery and installation timelines are estimates provided in good faith. Delays can occur due to supply chain disruptions, shipping, customs clearance, weather, labour availability, or other circumstances beyond our control. A delay does not constitute grounds for cancellation or a refund of your deposit.
If a delay is caused by circumstances on your end — including site inaccessibility, permit issues, or scheduling conflicts — additional charges may apply for storage, re-delivery, or rescheduling.
We will always communicate delays as early as possible and work with you to find the best path forward.
Warranty Claims
Warranty claims are not refunds — they are our commitment to stand behind the quality of what we build.
All Quiet Cabins products are covered by a tiered limited warranty:
| Component | Coverage Period |
|---|---|
| Structural Frame & Panels | 4 Years |
| Acoustic Components & Seals | 3 Years |
| Electrical Components & Factory-Installed Hardware | 2 Years |
If a defect covered under our warranty arises during the applicable period, we will repair, replace, or provide parts at our discretion. We do not issue refunds as a warranty remedy unless repair and replacement are both impractical.
Warranty does not cover: normal wear and tear, cosmetic damage, misuse or neglect, unauthorized modifications, damage from improper installation by non-approved third parties, water or environmental damage, or relocation damage after initial installation.
To file a warranty claim, email us at info@quietcabins.ca with your invoice number, serial number, photos or video of the issue, and a description of the problem. We respond within 3-5 business days.
Noise Reduction Guarantee
If your booth does not achieve a measurable reduction in ambient noise consistent with its published product specification, contact us within 30 days of installation.
We will:
- Reassess placement
- Inspect seals and installation quality
- Offer a remediation plan
Refund eligibility under this guarantee requires that the booth was properly installed, placed in appropriate environmental conditions, and has not been modified. Quiet Cabins reserves the right to inspect the installation before approving any remedy.
Consumer Rights
If you are purchasing as a consumer (not for business purposes), your rights under the Consumer Protection Act, 2002 (Ontario) apply and cannot be waived by this policy. Nothing above limits any right you have under applicable consumer protection legislation.
If you believe your consumer rights apply to your situation, please contact us directly and we will work through it with you.
Contact Us
Before purchasing, after purchasing, or if something has gone wrong — we are reachable and responsive.
Email: info@quietcabins.ca Phone: 249-490-4580 Website: quietcabins.ca
All transactions are governed by the laws of the Province of Ontario. Disputes are subject to the exclusive jurisdiction of the courts of Ontario.
Quiet Cabins Inc. — "A simple solution for complicated roles" Toronto, Ontario, Canada